"....never underestimate the power that treating your workers well can have on your public image and the attitude that your employees portray to the public."
- Sean Williams, The Motley Fool
in an article comparing the customer loyalty of both UPS and Federal Express
http://www.fool.com/investing/general/2014/05/09/ups-or-fedex-which-company-is-best-at-keeping-its.aspx
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